Contact SouthernBasket.shop

💬 Live Chat

Chat with our customer service team for immediate assistance during business hours.

Live chat is available during business hours: Monday-Friday, 9:00 AM – 6:00 PM (Mountain Time)

📍 Our Office Location (Verified Commercial Address)

SouthernBasket.shop
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States

This is our official business address. It is a commercial location in Phoenix, Arizona that can be verified on Google Maps. We operate our customer service, order processing, and returns handling from this location.

🔍 Click here to view our office on Google Maps

This address is commercially zoned and appears in business directories. We encourage customers to verify our location.

Get in Touch

We’re here to help! Whether you have questions about orders, products, or policies, our customer service team is ready to assist you.

📧

Email

support@trendsprout.shop

For all inquiries: orders, returns, products, and general questions

Response time: Within 24 hours on business days

📞

Phone

+1 (928) 594-2160

Monday-Friday, 9:00 AM – 6:00 PM (Mountain Time)

Please have your order number ready if calling about an existing order.

📍

Office Address

SouthernBasket.shop
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States

This is our official business office. Visits by appointment only.

📬

Returns Address

SouthernBasket.shop Returns
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States

Please contact us for a return authorization before sending any returns.

🌐

Website

southernbasket.shop

Business Hours

Monday – Friday	9:00 AM – 6:00 PM (Mountain Time)
Saturday	Closed
Sunday	Closed
Major US Holidays	Closed

All times are Mountain Time (UTC-7 / UTC-6 during Daylight Saving). Email inquiries received outside business hours will be responded to on the next business day.

Send Us a Message

Full Name *

Email Address *

Phone Number (optional)

Order Number (if applicable)

Subject *

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You can attach photos if reporting damage or defects. Max size: 10MB per file. Accepted formats: JPG, PNG, GIF

By submitting this form, you agree to our Privacy Policy. We will respond within 24 hours on business days.

Frequently Asked Questions

📦 Where do you ship?

We ship to all 50 United States. We do not ship internationally, to PO Boxes, or to APO/FPO addresses.

💰 What are your shipping costs?

Free standard shipping on all orders within the United States. No minimum order required. Free shipping does not include installation, assembly, or unpacking services.

🔄 What is your return policy?

We accept returns for defective products or transit damage within 30 days of delivery. Transit damage must be reported within 72 hours. Returns for change of mind or other reasons are not accepted. Return shipping is free for approved returns.

💳 What payment methods do you accept?

We accept PayPal only. You can pay with your PayPal account or as a guest with credit card (Visa, MasterCard, American Express, Discover) through PayPal.

⏱️ How long does delivery take?

Orders typically process in 0-1 business days and deliver in an estimated 3-5 business days after processing. Orders placed by 5:00 PM Pacific Time are processed the same day.

🏢 Where is your office located?

Our office is located at 2642 S 20th Pl, Phoenix, Arizona 85034-6717, United States. This is a verified commercial address that can be viewed on Google Maps.

For more detailed information, please visit our Refund Policy, Shipping Policy, Terms of Service, and Privacy Policy.

Contact Information Summary

Email: support@trendsprout.shop
Phone: +1 (928) 594-2160
Address: 2642 S 20th Pl, Phoenix, Arizona 85034-6717, United States
Website: southernbasket.shop
Business Hours: Mon-Fri, 9am-6pm Mountain Time