Shipping Policy
SouthernBasket.shop
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States
Telephone: +1 (928) 594-2160
Email: support@trendsprout.shop
Website: southernbasket.shop
🚚 Free Shipping on All Orders
We offer FREE standard shipping on every order within the United States. No minimum purchase required. This applies to all products and all destinations within the 50 states.
Shipping Policy Summary
| Shipping Area | United States only (all 50 states) |
|---|---|
| Shipping Methods | Standard Shipping only (No expedited, express, or overnight options) |
| Shipping Cost | Free for all orders |
| Processing Time | 0-1 business days |
| Transit Time | Estimated 3-5 business days after processing |
| Cut-off Time | 5:00 PM (UTC-8 / Pacific Time) |
| Tracking | Provided via email once order ships |
1. Shipping Area
We currently ship exclusively to addresses within the United States, including all 50 states.
We ship to:
- All 50 US States
- Residential addresses
- Business addresses
We do NOT ship to:
- International destinations
- PO Boxes (some carriers may not deliver to PO Boxes; please provide a street address)
- APO/FPO/DPO addresses
- US Territories (Puerto Rico, Guam, US Virgin Islands, etc.)
Important: Orders placed with shipping addresses outside the United States will be automatically cancelled and refunded. Any non-refundable transaction fees charged by PayPal may be deducted from the refund amount.
2. Shipping Methods
We offer only Standard Shipping. We do not offer expedited, express, overnight, or priority shipping options at this time.
Carriers
We ship using trusted carriers including:
- USPS (United States Postal Service)
- UPS (United Parcel Service)
- FedEx
The carrier is selected based on destination, package size, and weight. You cannot select a specific carrier.
Shipping Confirmation
Once your order ships, you will receive a shipping confirmation email containing:
- Tracking number
- Carrier information
- Link to track your package
3. Shipping Costs
Free Standard Shipping
All orders qualify for FREE standard shipping. There are no minimum order requirements, no hidden fees, and no surcharges.
What’s Included in Free Shipping
- Standard ground shipping
- Tracking service
- Delivery to your provided address (typically doorstep)
What’s NOT Included
Free shipping does NOT include:
- Installation services
- Assembly services
- Unpacking services
- In-home delivery setup
- Old item removal
- White glove service
- Inside delivery (beyond doorstep)
- Packaging removal
- Appointment scheduling
Delivery is to your provided address (typically left at doorstep or received by someone at the address). We do not offer any additional services.
No Optional or Hidden Fees
No optional fees, no hidden fees, no surprises. All costs associated with your order are clearly displayed at checkout before you submit your order. The price you see at checkout is the final price you pay. There are no handling fees, processing fees, or other charges added after checkout.
4. Order Processing Time
Processing Time
Orders are typically processed within 0-1 business days after order confirmation and payment verification through PayPal.
Daily Cut-off Time: 5:00 PM (UTC-8 / Pacific Time)
To understand when your order will be processed, please refer to your local time:
| Time Zone | Cut-off Time (Local) |
|---|---|
| Pacific Time (UTC-8) | 5:00 PM |
| Mountain Time (UTC-7) | 6:00 PM |
| Central Time (UTC-6) | 7:00 PM |
| Eastern Time (UTC-5) | 8:00 PM |
| Alaska (UTC-9) | 4:00 PM |
| Hawaii (UTC-10) | 3:00 PM |
Examples:
- If you order at 4:00 PM Pacific Time (before cut-off), your order will be processed the same day.
- If you order at 6:00 PM Pacific Time (after cut-off), your order will be processed on the next business day.
- Orders placed after cut-off on Friday will be processed on Monday (next business day).
- Orders placed on weekends or holidays will be processed on the next business day.
This cut-off time is based on Pacific Time (UTC-8 / America/Los_Angeles) and applies globally regardless of your location.
Business Days
Business days are Monday through Friday, excluding federal holidays observed by major carriers:
- New Year’s Day
- Martin Luther King Jr. Day
- Presidents’ Day
- Memorial Day
- Juneteenth
- Independence Day (July 4)
- Labor Day
- Columbus Day
- Veterans Day
- Thanksgiving Day
- Christmas Day
5. Delivery Time Estimates
Estimated Transit Time
After processing, delivery typically takes 3-5 business days within the contiguous United States. Remote areas (Alaska, Hawaii, rural locations) may take longer.
Total Estimated Time from Order to Delivery
| Order Placed | Processing | Transit | Total Estimate |
|---|---|---|---|
| Before cut-off (Monday) | 0-1 days | 3-5 days | 3-6 business days |
| After cut-off (Friday) | Processed Monday | 3-5 days | 4-7 business days |
| Weekend order | Processed Monday | 3-5 days | 4-7 business days |
Important Note on Delivery Estimates:
- These are estimates only, not guarantees
- We do NOT guarantee delivery by a specific date
- Actual delivery times may vary based on destination, carrier, weather conditions, natural disasters, or other factors beyond our control
- During peak seasons (holidays), delivery may take longer than estimated
- Delivery to Alaska and Hawaii may take additional time
Factors Affecting Delivery Time
- Destination (rural areas may take longer)
- Weather conditions
- Carrier delays
- Peak holiday seasons
- Address accuracy
- Natural disasters or unforeseen events
6. Order Tracking
How to Track Your Order
- Shipping Confirmation: When your order ships, you’ll receive an email with tracking information
- Track Online: Use the tracking link provided to check your package status on the carrier’s website
- Status Updates: Some carriers offer text or email updates (sign up via their website)
Tracking Information Includes
- Tracking number
- Carrier name
- Current status
- Estimated delivery date (carrier estimate)
- Delivery history
If you haven’t received tracking information within 2 business days after placing your order, please contact us at support@trendsprout.shop.
7. Delivery Issues
Missed Delivery
If you miss a delivery attempt:
- The carrier will typically leave a notice with instructions
- You may be able to reschedule delivery via the carrier’s website
- The package may be held at a local facility for pickup
- Check the carrier’s tracking page for specific options
Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for:
- Delays due to incorrect address information provided by you
- Packages delivered to an incorrect address provided by you
- Additional shipping charges to reship orders returned due to incorrect address
If you realize you’ve provided an incorrect address, contact us immediately at support@trendsprout.shop. We may be able to correct it if the order hasn’t shipped yet.
Lost Packages
If your tracking shows “delivered” but you haven’t received your package:
- Check with household members or neighbors
- Check around your property (porch, garage, mailbox area)
- Wait 24-48 hours – sometimes carriers mark delivered before actual delivery
- Contact the carrier directly with your tracking number
- If still not located, contact us at support@trendsprout.shop for assistance
Returns Due to Failed Delivery
If a package is returned to us due to failed delivery attempts, unclaimed status, or incorrect address provided by you: