Refund Policy
SouthernBasket.shop
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States
Telephone: +1 (928) 594-2160
Email: support@trendsprout.shop
Website: southernbasket.shop
Policy Summary
Free Shipping: We offer free standard shipping on all orders within the United States.
Returns: We ONLY accept returns for defective products or items damaged during transit.
Return Window: 30 days from delivery date.
Refund Method: Original payment method only (PayPal).
⚠️ Important: We Only Accept Returns for Defective Products or Transit Damage
We do NOT accept returns for: change of mind, wrong size, no longer wanted, ordered by mistake, or any other non-quality-related reasons.
Return Conditions
| Return Reason | Accepted? | Return Shipping |
|---|---|---|
| Defective Product (manufacturing defect) | YES | Covered by SouthernBasket.shop (free for customer) |
| Transit Damage (damaged during shipping) | YES – must report within 72 hours | Covered by SouthernBasket.shop (free for customer) |
| Change of Mind / No longer wanted | NO | Not accepted |
| Wrong size ordered by customer | NO | Not accepted |
| Product does not fit expectations | NO | Not accepted |
Complete Return Procedure
1 Contact Us – Email support@trendsprout.shop with your order number and reason for return
2 Provide Documentation – Submit clear photos showing the defect or damage. For transit damage, include photos of the outer shipping box/packaging.
3 Review Process – Our team will review your request within 1-2 business days
4 Return Authorization – If approved, you will receive a prepaid return shipping label and detailed return instructions
5 Ship Item – Pack the item securely and ship it back using the provided label
6 Inspection – Upon receipt, we will inspect the returned item (typically 2-3 business days)
7 Refund Processing – Once approved, we will process your refund to the original payment method
Transit Damage – 72 Hour Reporting Requirement
IMPORTANT: If your item arrives damaged due to transit, you MUST report it within 72 hours of delivery or the carrier’s “delivered” status.
To file a transit damage claim, you must provide:
- Clear photos of the damaged product (multiple angles)
- Clear photos of the outer shipping box/packaging – this is required for carrier claims
- Your order number
Claims reported after 72 hours may be denied.
Return Shipping Costs
| Return Reason | Shipping Cost Covered By |
|---|---|
| Defective Product | SouthernBasket.shop (free prepaid label provided) |
| Transit Damage | SouthernBasket.shop (free prepaid label provided) |
| Any other reason | Not accepted |
Refund Method: Original Payment Method Only
All refunds will be issued to the original payment method used at checkout:
- PayPal: Refunded to your PayPal account
We only accept PayPal as a payment method. All refunds are processed through PayPal and returned to the original PayPal account used for purchase.
Refund Processing Timeline
| Step | Timeframe |
|---|---|
| Return receipt and inspection | 2-3 business days |
| Refund processing by SouthernBasket.shop | 3-5 business days after inspection approval |
| PayPal processing | Additional 1-3 business days |
| Bank/Credit card processing (if applicable) | Additional 3-7 business days depending on your financial institution |
| Total estimated time from return receipt | 7-14 business days |
Note: The time it takes for the refund to appear in your account after we process it depends on your payment provider and bank. PayPal refunds typically appear faster than credit card refunds.
Order Cancellations
If you need to cancel an order, please contact us immediately at support@trendsprout.shop. We process orders quickly, so we cannot guarantee cancellation requests.
Cancellation Fees
Important information about third-party payment processor fees:
- If your order has already been processed by our payment provider (PayPal), any non-refundable transaction fees charged by the payment provider may be deducted from your refund amount.
- These fees are charged by PayPal and are not retained by SouthernBasket.shop.
- The reason for this deduction is that payment providers do not refund their processing fees when a transaction is cancelled or refunded.
- We will provide a clear breakdown of any deducted fees upon request.
Non-Returnable Items
- Items returned after 30 days from delivery
- Items without original packaging
- Items damaged by misuse, accident, or improper handling
- Items reported for transit damage after the 72-hour window
- Change of mind returns (we do not accept these)
- Items that show signs of use or wear
Return Shipping Address
SouthernBasket.shop Returns
2642 S 20th Pl
Phoenix, Arizona 85034-6717
United States
Please do not send returns without first contacting us for a return authorization and prepaid shipping label.
Contact for Returns
For all return inquiries: support@trendsprout.shop
Please include your order number in all correspondence for faster processing.
Last updated: March 7, 2026